Unlimited/Unlimited. Is it too good to be true?

Like most all other web hosting companies, SITEWORKS is now offering an account with UNLIMITED space and UNLIMITED bandwith, and like the other hosting companies, this does NOT include unlimited server resources.

FYI: SITEWORKS allows much greater freedoms for cron jobs and resource spikes on INDIE and RESELLER accounts. We also allow INDIE or larger accounts to use the space for data storage if you wish, whereas unlimited accounts are expected to host site related content only.

In the policy pages / terms of service fine print of all web hosts that offer Unlimited Disk and Unlimited Bandwidth accounts, you will find the restrictions placed on unlimited/unlimited accounts.

Essentially, they all have this in common (including SITEWORKS policy on unlimited/unlimited accounts);

You are responsible for ensuring that your use of the Service does not consume excessive system or network resources that disrupts the normal use of the Service through, but not limited to, spawning multiple processes, consuming excessive amounts of memory (RAM), CPU or bandwidth usage.

That is our policy in a nutshell. We will provide optimized servers for shared hosting. We will not overload them and your site is expected to be a good citizen with your shared neighbors.


Before launching this new unlimited/unlimited account, we reviewed the Terms of Service for several web hosts offering these accounts. This clarifies that there are limits to unlimited accounts and the common restrictions placed on them.

Some specifics we found on Dec 1st, 2011. This is a compilation of some of the policies regarding web hosting accounts from hostgator, godaddy, doteasy, 1and1 and network solutions:

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We require that all of the files you host be related to your website in one way or another. This is to ensure that people don’t begin using our unlimited storage to store terabytes of data as their own “digital locker”. As long as the files are related to your website(s) then you will be just fine.

Personal accounts are to be used by the primary owner only, account holders are not permitted to resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner’s web site. Exceptions to this include ad banners, classified ads, and personal ads.

Reselling our web hosting services should be done under RESELLER accounts ONLY . Reselling our services under shared hosting accounts is a violation of policy. HOST reserves the right to refuse service and/or access to its servers to anyone violating this policy.

Unlimited plan holders may not use the Company’s server resources for the following:

  • Archive, backup and share of files (including audio, video files, archives and data files);
  • Websites of which the main purpose is to divert visitors to other websites.

The Company reserves the right to decide at its own discretion if a client uses server resources properly and therefore has the right to view data stored by a client. Company’s decision on the usage of Unlimited Resources Plan will be final.

User may not:

  1. Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
  2. Run cron entries with intervals of less than 15 minutes.
  3. Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
  4. When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”)
  5. To help reduce usage, do not force html to handle server-side code (like php and shtml).
  6. Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.

All web hosting plans, including plans that offer unlimited databases, are subject to limits of (i) no more than 1,000 tables per database and (ii) no more than one gigabyte (“GB”) of storage per database.  Any database that exceeds these limits will be issued a network violation warning and subject to suspension if no action is taken by the customer to reduce the number of tables or gigabytes (as the case may be).

Bandwidth use, including but not limited to data retrieval from your Web Site, e-mail traffic, and downloads, shall not exceed six gigabytes per month. Your combined mailbox use per account shall not exceed twenty-five gigabytes per month. You are responsible for monitoring your Bandwidth and mailbox use, and agree to check your e-mail and download or delete your e-mail on a regular basis in order to ensure compliance with this paragraph. Should you exceed your mailbox use limits host may return or reject any and all e-mails sent to you to the originating sender without liability to you. You agree that host may debit the Payment Account for usage in excess of permitted amounts at the rates set forth in the then-current Fee Schedule.

What do you mean by “unlimited” disk space and bandwidth?

We want you to have a successful online presence so host does not set an arbitrary limit or cap on the amount of resources you can use. We believe your website(s) should not be constrained by arbitrary quotas on disk space, bandwidth, or even e-mail. The Unlimited Hosting Plans are designed with small to medium, independently owned and operated businesses and/or personal websites in mind. For these types of customers, the Unlimited Hosting Plans are unlimited.

What’s not allowed in “Unlimited”?

“Unlimited” Hosting Plans are provisioned in a shared hosting environment, which means a number of customers’ accounts are hosted on the same server. To help ensure optimal services for all our customers, we do required you to be fully compliant with our Terms and Conditions and utilize disk space and bandwidth related to the normal operation of a normal personal or small to medium business website. Our “Unlimited” plans are not intended to support the greater web hosting needs of large enterprises or act as an online storage warehouse and/or media file streaming/sharing hub.

What will happen if we go beyond normal usage?

For those who exceed the usage of a normal personal or small/medium-business website, we may need to put constraints on account to prevent the adverse affects on other customers’ accounts. These accounts will be will be flagged by Administrators and anti-abuse controls. Clients will then be asked to consider a Virtual Private Server (VPS) or Dedicated  server account.

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